Your privacy is incredibly important to us.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
What personal data we collect and why we collect it
We ask you for certain personal data to provide you with the products or services you request. For example, when you book a session, contact our reception team via email or phone, or request to receive communications.
This personal data includes your:
- Contact details including name, email, mobile telephone number and billing address
- Referral information
- Personal details including date of birth
- Payment or credit card information
- Personal preferences including marketing and cookie preferences
We use the personal data we collect from you in the following ways:
To Provide the Services You Request
When you use our site, we will use your data to provide the product or service you have selected. For example, if you book an appointment on breakthroughpsychology.com.au we will use the contact information you give us to communicate with you about your appointment. If you reach out to our reception team, we will use information about you to help you resolve a problem or question.
To Communicate Information about our Products and Services
If you are an existing client of Breakthrough Psychology, we may use the email address provided to send you marketing communications about our products or services, unless you have opted-out. In other cases, we ask for your consent to send you marketing information. To modify your email subscriptions or to opt-out of receiving communication, please contact email@example.com
To Operate our Business
We may use the data you provide to us to operate our business. For example, when you make a purchase, we may use that information for accounting, auditing, and other internal functions.
To Protect Our or Others’ Rights, Property or Safety
For General Research and Improvement
We use data about how our visitors use our Site to understand customer behaviour or preferences. For example, we may use information about how visitors search for and find information to better understand the best ways to organise and present this information.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
How long we retain your data
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third parties, except when required to by law.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 20 December 2020.