Privacy Policy

Breakthrough Psychology

Privacy Policy

Your privacy is incredibly important to us.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

This privacy policy (“Policy”) describes the personal data collected or generated (processed) when you use the website (the “Site”). This Policy describes the types of personal data collected when you use our Site and how your personal data is used, shared and protected.

What personal data we collect and why we collect it

We ask you for certain personal data to provide you with the products or services you request. For example, when you book a session, contact our reception team via email or phone, or request to receive communications.

This personal data includes your:

  • Contact details including name, email, mobile telephone number and billing address
  • Referral information
  • Personal details including date of birth
  • Payment or credit card information
  • Personal preferences including marketing and cookie preferences

We use the personal data we collect from you in the following ways:

To Provide the Services You Request

When you use our site, we will use your data to provide the product or service you have selected.  For example, if you book an appointment on we will use the contact information you give us to communicate with you about your appointment. If you reach out to our reception team, we will use information about you to help you resolve a problem or question. 

To Communicate Information about our Products and Services

If you are an existing client of Breakthrough Psychology, we may use the email address provided to send you marketing communications about our products or services, unless you have opted-out. In other cases, we ask for your consent to send you marketing information. To modify your email subscriptions or to opt-out of receiving communication, please contact  

 To Operate our Business

We may use the data you provide to us to operate our business.  For example, when you make a purchase, we may use that information for accounting, auditing, and other internal functions. 

To Protect Our or Others’ Rights, Property or Safety

We may also use data about how you use our Site to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, governmental request or applicable law.

For General Research and Improvement

We use data about how our visitors use our Site to understand customer behaviour or preferences.  For example, we may use information about how visitors search for and find information to better understand the best ways to organise and present this information. 

Website Analytics 

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google– external site. 

How long we retain your data

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Personal Information

Our website may contain other links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. When you go to other websites from here, we advise you to be aware and read their privacy policy.

We don’t share any personally identifying information publicly or with third parties, except when required to by law.


You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 20 December 2020.