Privacy Policy

Breakthrough Psychology is committed to protecting your privacy and handling personal information in a transparent and respectful way. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website or engage with our services.

Personal information we collect

We may collect personal information when you book an appointment, contact us, complete forms or questionnaires, or request information.

name, email address, phone number, and address
date of birth
referral details (where relevant)
payment and billing information
information you provide in forms, questionnaires, or correspondence
website usage information (for example, device information, browser type, and IP address via analytics tools)

Health information collected during therapy or assessment is treated as sensitive information and handled with additional care.

How we use your personal information

To provide services

We use personal information to deliver the services you request, including booking and managing appointments and providing therapy and assessment services.

To communicate with you

We may contact you about appointment scheduling, practice updates, or information relevant to your care. We do not send marketing communications unless you have consented (where required). You can opt out of non-essential communications at any time by contacting Breakthrough Psychology at the Contact page.

To operate the practice

We may use personal information for administration such as billing, accounting, auditing, and internal record keeping.

Legal and safety obligations

We may use or disclose personal information where required or authorised by law, including to comply with legal obligations, court orders, or to prevent a serious threat to health or safety.

Website analytics and cookies

Our website may use cookies to support functionality and improve your experience. You can disable cookies in your browser settings, however this may affect website functionality.

We may use analytics tools (such as Google Analytics) to understand website traffic and how people use our site. These tools may collect information such as pages visited, time on site, and device/browser information. You can learn more through Google’s Privacy Policy and opt-out tools.

Third-party platforms and links

Our website may include links to external websites. We are not responsible for the content or privacy practices of third-party sites, and we encourage you to review their policies.

From time to time, we may use reputable third-party platforms to deliver questionnaires or assessment measures (for example, online assessment providers). Where this occurs, the information you provide may be collected and handled in accordance with that provider’s privacy policy as well as our professional obligations.

Sharing of personal information

We do not sell personal information. We only disclose personal information when:

you consent, or
it is necessary to provide services (for example, practice administration), or
required or authorised by law and professional obligations.

Data storage and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is retained only for as long as necessary to provide services and meet legal and professional obligations.

Access, correction, and complaints

You may request access to, or correction of, personal information we hold about you, subject to legal and professional requirements. If you have a concern about privacy, you may contact us and we will respond within a reasonable timeframe.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact Breakthrough Psychology via the Contact page.